Atlassian integrates generative AI into collaboration and workforce management software.

Atlassian is partnering with OpenAI to add artificial intelligence features to its collaboration software programs. OpenAI's GPT-4 large language model will help Atlassian's Jira Service Management process employees' tech support inquiries in Slack and provide automated answers based on information stored in documents. In Atlassian's Confluence collaboration program, workers will be able to click on terms they don't recognize in documents and find automatically generated explanations and links to relevant documents. The new features will be available under the brand Atlassian Intelligence, and customers can join a waiting list.