Botsitters: The Hidden Time Sink of Workplace AI
TL;DR
A Glean study of 6,000 workers across the US, UK, and Australia finds that white-collar employees spend about 6.4 hours per week 'botsitting'—feeding AI context, checking outputs, debugging mistakes, and moving data between systems. Despite high AI use (87%) and perceived productivity gains (75%), only 13% say their company is performing significantly better because of AI, revealing a productivity paradox and raising turnover risk as workers feel overworked and undervalued unless organizations improve AI context, standards, and integration.
- The Rise of the 'Botsitters' Business Insider
- AI and the productivity paradox Financial Times
- Brit workers waste nearly six hours a week 'botsitting' The Register
- Everyone’s Using AI at Work. So Why Isn’t Performance Improving? inc.com
- The real hurdle to enterprise AI isn't fixing productivity KPIs. It’s 'unlearning' old habits, experts say Fortune
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