Botsitters: The Hidden Time Sink of Workplace AI

A Glean study of 6,000 workers across the US, UK, and Australia finds that white-collar employees spend about 6.4 hours per week 'botsitting'—feeding AI context, checking outputs, debugging mistakes, and moving data between systems. Despite high AI use (87%) and perceived productivity gains (75%), only 13% say their company is performing significantly better because of AI, revealing a productivity paradox and raising turnover risk as workers feel overworked and undervalued unless organizations improve AI context, standards, and integration.