CEO Faces Backlash for Replacing Support Staff with AI Chatbot

Suumit Shah, CEO of Indian A.I. app Dukaan, faced backlash on Twitter after bragging about replacing 90% of his customer support team with chatbots. Shah initially described the move as "tough" but "necessary," citing improved response time and an 85% reduction in customer support costs. However, critics condemned the CEO for being "heartless" and "tone-deaf" during a time when many workers are struggling financially. While some defended the use of AI, others argued that the layoffs were a result of poor business practices rather than the implementation of AI technology. This incident highlights the ongoing debate surrounding the impact of AI on the workforce.