Wendy's introduces AI chatbot for drive-thru orders.

Wendy's is partnering with Google to create an AI chatbot that can take orders at its drive-thrus, with plans to bring its first "Wendy's FreshAI" enabled drive-thru to a Columbus, Ohio, restaurant in June. The chatbot will be able to take verbal orders from customers who line up at Wendy's drive-thru kiosks, all with the hope that it will help reduce long wait times. Wendy's worked with Google to build a tailored chatbot on top of the company's existing large language model (LLM).