Wendy's introduces AI chatbot for drive-thru orders.

Wendy's is partnering with Google to launch an AI chatbot called FreshAI to automate its drive-thrus. The chatbot will take food orders and answer frequently asked questions, and will integrate with the store's hardware and cash register systems for processing orders. Wendy's will test FreshAI at one of its corporate-owned Columbus storefronts in June. The chatbot is powered by Google's cloud-based generative AI and large language models, which include the restaurant's menu as data and allow the chatbot to understand complex, customized or indirect orders.