Zoom's A.I. training now includes customer data, per updated terms

Zoom has updated its terms of service to allow the company to use certain customer data for training and tuning its artificial intelligence (AI) models. The "service-generated data" that Zoom can now utilize includes customer information on product usage, telemetry, and diagnostic data. However, customer content such as messages, files, and documents are not included in this category. Zoom clarified that it does not use audio, video, or chat content for training its models without customer consent. The update comes amid ongoing debates about the extent to which AI services should be trained on individuals' data, and the move reflects Zoom's own AI ambitions.