Mastering the art of tactful follow-up emails

When following up on unanswered emails, it's important to strike a balance between persistence and being passive-aggressive. Workplace therapist Brandon Smith suggests two approaches: 1) Be sensitive to the recipient's workload while adding urgency to the task, allowing them to set the deadline. 2) If the person is habitually unresponsive, give yourself a buffer and ask for a response at least two days before the actual deadline. Additionally, consider calling them as a backup plan, as phone calls establish a stronger emotional connection. If all else fails, seek support from a higher-up, explaining the situation calmly and diplomatically.