SF ferry docking incident shatters windows, leaves passengers shaken

An Alcatraz City Cruises ferry struck Pier 31 while docking in San Francisco, shattering multiple windows and causing panic on board; no injuries were reported. Passengers described a frightening, confusing scene and questioned crew communication. The vessel remained on scene for about 20 minutes before passengers were allowed to disembark, and the company said an investigation will determine the cause and any service impacts.