Nvidia and ServiceNow Partner to Empower Enterprise AI.

Nvidia and ServiceNow have partnered to develop enterprise-grade capabilities in generative artificial intelligence to improve business processes, starting with IT help desks. ServiceNow is developing custom large language models trained on data specifically for its platform, which will offer shortcuts for workers, including summarizing user problems in a service ticket automatically. The AI technology will automate other workflows for ServiceNow's IT help desk, including ticket auto-routing, ticket auto-resolution, incident severity prediction, root-cause analysis, and similar-incident detection. The generative AI from the ServiceNow platform will be based on company-specific information.