"AI Boosts Productivity and Threatens Job Security, Warns Study"

A new study from Stanford and MIT found that AI tools like chatbots can boost worker productivity by 14%, with novice and low-skilled workers seeing a 35% improvement. The study measured the productivity of over 5,000 customer support agents at a Fortune 500 enterprise software firm. The use of AI tools also improved customer satisfaction, reduced requests for managerial intervention, and improved employee retention. While AI may not replace workers, those who work with generative AI will replace those who don't, according to Erik Brynjolfsson, co-author of the report.