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Customer Service

All articles tagged with #customer service

Italy restaurant embroiled in ‘spit in the eggs’ receipt scandal
world-news1 day ago

Italy restaurant embroiled in ‘spit in the eggs’ receipt scandal

A Brazilian tourist in Romagna says a server at Victor Lab told the chef to spit in her eggs after she asked for them slightly more cooked; a receipt allegedly read, “This is pissing me off. Burn the eggs and spit in them.” A 17-year-old employee apologized, the restaurant apologized, but the owner posted a TikTok that seemed to mock the incident, triggering backlash, police involvement, and threats as authorities scrutinize the teen worker’s role and the restaurant’s response.

via New York Post|
#customer-service#italy#restaurants
Savannah James Alleges Luxury-Brand Slights Spurred Employee Fallout and Store Closures
business16 days ago

Savannah James Alleges Luxury-Brand Slights Spurred Employee Fallout and Store Closures

Savannah James and her friend April McDaniel recount alleged hostile treatment at Hermès in Milan and a Chanel store in Paris, claiming the incidents led to an Hermès employee’s firing and the Chanel store being shut down after they escalated the matter to corporate leadership, followed by an upgraded, exclusive shopping experience.

via EssentiallySports|
#business#chanel#customer-service
Viral video shows United agent threatens to call ICE at SFO
world-and-nation1 month ago

Viral video shows United agent threatens to call ICE at SFO

A viral video from San Francisco International Airport shows a United Airlines agent threatening to call ICE on Julio Varela, a U.S. citizen, during a ticketing dispute; United is investigating, the incident sparked backlash over racism and immigration enforcement, and Varela says the encounter left his family shaken as he calls for accountability and standing up against discrimination.

via Los Angeles Times|
#customer-service#ice#immigration
Sub meltdown goes viral as shopper clashes with Jersey Mike’s over ranch
entertainment2 months ago

Sub meltdown goes viral as shopper clashes with Jersey Mike’s over ranch

A viral clip shows a woman loudly berating Jersey Mike’s staff over a missing ranch on a chicken bacon ranch sub. The confrontation escalates to the point where police are called and the customer storms out, prompting online backlash and a debate about civility toward workers. The Daily Dot notes it could not independently verify the events in the video.

via Yahoo|
#customer-service#entertainment#jersey-mikes
Handling Delusional Calls: The Backup Trick That Saved a Support Team
life-and-drama2 months ago

Handling Delusional Calls: The Backup Trick That Saved a Support Team

A call-center worker recounts encountering bizarre delusions from customers—phones spying, stalking by corporations, and government radiation claims—and discusses how mental-health issues can shape such calls. The piece offers practical guidance for agents: don’t validate outlandish claims, stay professional, and refocus the conversation on real issues, noting a clever backup method that helped manage these interactions.

via TwistedSifter|
#call-center#customer-service#delusions
Evacuation Fallout: Frontier Accused of Blaming Passenger Over Left-Behind Items
transportation3 months ago

Evacuation Fallout: Frontier Accused of Blaming Passenger Over Left-Behind Items

After Frontier flight 4345 struck a pedestrian on takeoff in Denver, passenger Chloe Kuns says airline staff blamed her for not taking carry-on items during the emergency evacuation, leaving her and her infant without essential items; she struggled to obtain ID, diapers, and a car seat, faced costly rebooking tied to a GoWild pass, and had to buy replacements while the NTSB investigates and Frontier hasn’t commented.

via Jalopnik|
#baggage-recovery#customer-service#emergency-evacuation
Pope Leo XIV Encounters Mundane Bureaucracy: Bank Calls, No Miracle
world3 months ago

Pope Leo XIV Encounters Mundane Bureaucracy: Bank Calls, No Miracle

Two months into his papacy, Pope Leo XIV tried to update his bank records by phone but was told he would need to visit a branch; after a brief exchange in which he hinted at his papal identity, the teller hung up. The anecdote, recounted by his friend Father Tom McCarthy, shows that even the pope can face mundane bureaucratic hassles, with no Vatican comment forthcoming.

via The New York Times|
#bank#customer-service#humor