Replacing Managers with Coaches Boosts Productivity and Employee Happiness by 20%

Time Etc, a virtual assistant platform, replaced all of its managers with coaches to help employees be as productive as possible and achieve more. The coaches offer close mentoring and feedback, encourage employees to identify how they work best, and make sure they are offered training and support to develop professionally. This approach has led to a major impact in terms of both engagement and productivity, with employee turnover dropping and performance on key goals improving by up to 20%.