"Duke Energy's Handling of Durham Power Outage Sparks Frustration and Extended Disruptions"

Thousands of residents in east Durham are enduring a prolonged power outage and cold temperatures, with Duke Energy attributing the issue to unintentional equipment damage at a power substation. Mayor Leonardo Williams expressed frustration with Duke Energy's response and communication, particularly concerning the impact on more disadvantaged neighborhoods. Duke Energy anticipates power restoration in two phases, with most residents expected to regain power by late Thursday night. Durham has opened warming shelters for affected residents, and Williams is seeking information from Duke Energy regarding the outage and preventative measures.