MTA discontinues Twitter service alerts due to unreliability and high cost.
TL;DR Summary
The Metropolitan Transportation Authority, North America's largest transportation network, has suspended the use of Twitter for service alerts due to the platform's unreliable nature. The MTA serves 15.3 million passengers across a 5,000 square-mile area surrounding New York City, Long Island, New York State, and Connecticut. The MTA has built redundant tools that provide service alerts in real-time, including the MYmta and TrainTime apps, email alerts, and text messages. The @MTA app will remain active, and customers can still tweet at MTA accounts and get responses.
- North America's largest transportation network suspends use of Twitter for service alerts CNN
- MTA ends Twitter alerts, says it's unreliable FOX 5 New York
- New York City's transportation system ending updates on Twitter, says platform is 'no longer reliable' Fox Business
- MTA will no longer use Twitter for service alerts as feature comes with $50K-a-month price tag New York Post
- MTA no longer posting service alerts on Twitter CBS New York
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