"Revolutionizing Customer Service with Generative AI Technology"

A study by the National Bureau of Economic Research found that generative AI tools such as ChatGPT can boost the productivity of customer service workers by 13.8% on average, based on the number of customer issues resolved per hour. The study also found that using AI led to improvements in how workers were treated by customers and lessened the likelihood of customers requesting their issues be referred to a supervisor. The technology benefited newer and lower-skilled workers the most, while high-skilled workers did not gain as much. The study shows that integrating AI into the workplace alongside humans has positive benefits.