Starlink’s Congestion Fees Spark Backlash as Satellite Internet Struggles to Scale

Starlink is charging some customers “demand surcharges” up to $1,500 in high‑demand areas due to network congestion, a move critics say exposes the capacity limits of orbital broadband and reflects poor customer service. The surcharges, which began around $100 in 2024 and have grown to as much as $1,500 by 2026, have prompted complaints on social media and some refunds after automated errors. The controversy comes as regulators and lawmakers push to accelerate satellite broadband approvals, and questions linger about Starlink’s pricing in rural markets with few alternatives.