Wendy's introduces AI chatbot for drive-thru orders.

Wendy's is set to test an AI chatbot called "FreshAI" powered by Google Cloud's AI software that can take customers' orders in the drive-thru. The pilot program will launch in Columbus, Ohio, and aims to simplify the ordering process so employees can focus on serving fast, fresh-made, quality food and exceptional service. Wendy's hopes to improve the bot's order accuracy to 85% or higher to compete with other fast-food chains testing similar technology. The chatbot will be monitored by real humans to ensure all orders are understood, and other fast-food chains such as Sonic and Popeyes are also experimenting with AI.