Wendy's tests AI chatbot for drive-thru ordering with Google Cloud technology.

Wendy's is set to test a new AI chatbot called Wendy's FreshAI, powered by Google Cloud's generative AI technology, at a restaurant in Columbus, Ohio, in June. The AI will be able to understand made-to-order requests, have conversations with customers, and generate responses to frequently asked questions. Wendy's plans to use the data from the pilot to inform future expansion. The fast-food chain already has a partnership with Google Cloud, which it plans to expand with the addition of the AI chatbot.