Burbank's $1.3B Terminal Opens Amid GPS Glitches and Food Shortages

Key points

• The new terminal opened on October 13, 2026, after 33 months of construction and a $1.3 billion investment.
• The facility is 50% larger than the previous terminals combined, featuring 14 gates, modern security, and improved seismic compliance.
• Opening day was disrupted by GPS apps directing travelers to the old terminal location, causing confusion for passengers and ride-share drivers.
• None of the 13 food concessions were fully operational on opening day, leading to complaints from travelers about limited dining options.
• The new terminal maintains the airport's traditional outdoor boarding process, preserving its informal and efficient reputation.

Background

Hollywood Burbank Airport, the second-busiest in Los Angeles County, had been operating a 1930s-era terminal that failed modern safety and seismic standards. Voters approved the replacement project in 2016, with construction beginning in 2024. The airport serves over 6.2 million passengers annually and is known for its convenience and lack of jet bridges, a feature preserved in the new design.

How outlets are covering it

The Points Guy emphasized the terminal's on-time, on-budget completion and its preservation of the airport's traditional outdoor boarding process, highlighting design elements inspired by Hollywood's glamour. The Los Angeles Times focused on the terminal's modern amenities and the challenges faced by travelers, including GPS confusion and incomplete food service. CBS News highlighted the technical issues with GPS apps and ride-share services, which directed travelers to the old terminal location, causing significant confusion on opening day.

Why it matters

The opening of the new terminal marks a significant upgrade for Hollywood Burbank Airport, improving safety and passenger experience while maintaining its unique characteristics. However, the opening-day issues highlight the challenges of transitioning to new infrastructure, particularly in terms of technology and service readiness. The project's success will depend on resolving these initial problems and ensuring a smooth experience for future travelers.

What to watch

Airport officials are working with ride-share and mapping companies to update GPS information and ensure accurate navigation to the new terminal. Additional food concessions are expected to open in the coming days, and the airport is monitoring passenger feedback to address any ongoing issues. The new terminal is expected to attract new businesses to the commercial corridor along Burbank's Winona Avenue.