Sony Faces Backlash as Harassment Policy Rolls Out Amid Legal Pressures Over Disc Phaseout
TL;DR Summary
Sony is enforcing a new harassment policy that could involve police action against severely abusive customers, even as it faces multiple lawsuits tied to its plan to end physical PS5 discs and to questions around ownership versus licensing in its Buy button/terms of service, including a Dutch consumer lawsuit seeking about $457 million and at least one case pushed toward private arbitration.
- Sony Still Threatening Customers With Legal Action – While Its Own Lawsuits Pile Up Yahoo Finance
- Sony threatens to cut off customer support and pursue legal action over harassment as backlash to PlayStation’s physical-disc phaseout intensifies — company to move forward with no disc decision despite several lawsuits Tom's Hardware
- Sony introduces new harassment guidelines with serious consequences in aftermath of physical disc backlash UNILAD Tech
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