FTC sues Amazon over alleged deceptive Prime cancellation process.

The Federal Trade Commission (FTC) has sued Amazon for tricking consumers into signing up for its Prime subscription service and making it difficult to cancel. The FTC alleges that Amazon used manipulative, coercive, or deceptive user-interface designs known as "dark patterns" to trick consumers into enrolling in automatically renewing Prime subscriptions. Until recent changes, Amazon required Prime customers who wanted to cancel to go through a "four-page, six-click, fifteen-option cancellation process." The FTC is seeking a permanent injunction, civil penalties, and other monetary relief.