UnitedHealth's Optum AI Chatbot Exposed Online

Optum, a subsidiary of UnitedHealth, restricted access to an internal AI chatbot after it was found publicly accessible online without password protection. The chatbot, used by employees to handle health insurance claims, did not contain sensitive information but its exposure raises concerns amid scrutiny over UnitedHealth's use of AI to allegedly deny patient claims. The chatbot was a demo tool and not in production, according to Optum, and was taken offline after the exposure was reported.