NHS deploys AI triage in app to guide patients to the right care
TL;DR Summary
The NHS app will use an AI-powered triage tool to determine the most appropriate service for patients—GP, pharmacy, A&E, community care, or self‑care—based on a questionnaire. The rollout targets more than 200,000 patients in the next year and full availability for all users by April 2028 as part of a £10bn technology overhaul. Early trials reduced phone-appointment queues by 29%, while officials stress patient safety, confidentiality and inclusion as AI expands. The plan also includes broader AI‑notetaking tools in hospitals to generate real-time transcripts and summaries, with a focus on preserving clinician time for direct care.
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