"AI Takes Over Fast-Food Drive-Thru Orders for Late-Night Customers"
TL;DR Summary
Wendy's is set to launch a test program at one of its restaurants in Columbus, Ohio, where customers will give their orders to an AI chatbot instead of a human. The Wendy's FreshAI system, developed with Google Cloud, will be monitored by human employees during the trial phase, and customers will have the option of speaking to a person if the AI gets their order wrong. The aim is to reduce wait times and allow employees to focus on serving up fast, fresh, quality food and building relationships with customers.
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