AT&T CEO Apologizes for Outage, Offers $5 Credit to Some Customers
TL;DR
AT&T experienced a cellphone outage affecting over 70,000 users in the US, which was attributed to an incorrect network expansion process rather than a cyber attack. In response, the company is offering a $5 credit to affected customers, leading to dissatisfaction and humorous reactions on social media.
Topics:businesstechnology#atandt#cell-outage#credit#customer-satisfaction#network-expansion#technology
- AT&T Gives Customers $5 Credit For Cell Outage BuzzFeed
- AT&T to reimburse customers after massive network outage CNN
- AT&T users call $5 outage credit ‘a joke.’ Legally, they’re not owed anything. MarketWatch
- Sun Releases Two Strong Flares – Solar Cycle 25 NASA Blogs
- In a letter to employees, AT&T CEO apologizes for widespread outage, says some customers will receive credits CNBC
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