All articles tagged with #customer satisfaction
Major cruise lines including Norwegian, Royal Caribbean, Carnival, MSC, and Holland America have significantly reduced value in 2026 through increased gratuities, higher drink package costs, and removed amenities. These documented changes, which align with low satisfaction survey rankings, have prompted some travelers to shift toward all-inclusive luxury lines that bundle fees into the base fare.
Jersey Mike’s beat Chick-fil-A to the No. 1 spot in the latest American Customer Satisfaction Index quick-service rankings, but Chick-fil-A’s score stayed flat at 83 while Jersey Mike’s rose to 84. The shift reflects tighter competition driven by freshness, variety and perceived value; Chick-fil-A remains the leader in the chicken category, and drive-thru satisfaction was cited at 98% in a 2025 study. Readers can find the reports at acsi.com and qsrmagazine.com.
ACSI’s 2026 rankings crown Jersey Mike’s as the top quick-service restaurant, scoring 84 to Chick-fil-A’s 83 and ending Chick-fil-A’s 11-year reign. Jersey Mike’s growth (238 new locations, over $4.2B in sales) helped it edge out the leader as consumers seek consistency and value, with industry-wide gains in mobile app satisfaction amid a challenging 2025.
Jersey Mike's topped the American Customer Satisfaction Index quick-service rankings with a score of 84, narrowly beating Chick-fil-A's 83 and marking the first new leader in the QSR category in more than a decade, based on 16,464 surveys from April 2025 to March 2026. The Jersey Mike's chain, with over 4,000 locations, was credited for strong customer satisfaction amid rapid growth and a model favoring throughput and off‑premise convenience, including digital pickup. Chick-fil-A remains the top chicken chain but dropped to second overall. Jimmy John's and Panda Express tied for third at 81; KFC, Papa John's and Pizza Hut followed at 80, with other chains ranking below.
JD Power's 2026 Telecom Digital Experience Study finds T-Mobile leading in overall customer satisfaction among wireless providers and ISPs, aided by its versatile app-based experience and strong 5G coverage; Ookla named it Best Mobile Network in America in 2025, while low-cost Mint Mobile is noted as a competitive alternative.
ACSI’s 2025 data crown LG as the top washing-machine brand with 84/100, beating all comers; in the broader brand-satisfaction rankings, Samsung and Whirlpool tie for first at 82 while LG sits second at 81. LG also wins the dishwasher category with 82, tying Bosch; Bosch, Electrolux and Haier round out the top five.
A nationwide American Customer Satisfaction Index survey of about 31,000 shoppers in 2025 ranks Trader Joe's as the top U.S. grocery store for customer satisfaction with a score of 86, up from last year and ahead of Publix at 84; H-E-B, Sam's Club, Aldi, Costco and Whole Foods also perform well, while the overall grocery-satisfaction average slipped to 78.
A 2025 American Customer Satisfaction Index survey of about 31,000 shoppers ranks Trader Joe's as the No. 1 U.S. grocery store with a score of 86, edging Publix at 84; other top chains include H-E-B, Sam's Club, Aldi, Costco and Whole Foods (all around 81–83), while the national average fell to 78.
Consumer Reports and JD Power rank Walmart Auto Center as the lowest among national tire retailers for customer satisfaction, citing slow installation times, difficult scheduling, trouble securing specific tire models, and weak sales assistance. Other chains like Pep Boys, Mavis, and Tires Plus underperform as well, while top retailers such as Les Schwab, Midas, and Jiffy Lube score higher for installation and service. The piece advises researching perks (e.g., free rotation/balancing), understanding warranties, reading reviews, and comparing pricing and policies when choosing where to buy and install tires.
JD Power's 2025 U.S. Home Improvement Retailer Satisfaction study ranks Lowe's first, with Ace Hardware second and Home Depot and Menards below the average. The study surveyed 2,140 shoppers from July 2024 to March 2025 and evaluated five drivers: price, online experience, in-store experience, merchandise, and staff/service. About 64% would definitely shop at their chosen store again (up 9% from 2024), driven by more proactive employees and shoppers doing more online pre-purchase research; Lowe's advantage includes more affordable power tools, while Home Depot offers better warranties.
American Airlines is ranked as the best U.S. airline in 2025 by AirHelp, excelling in on-time performance, customer satisfaction, and claim processing, despite a challenging year impacted by government shutdowns. United Airlines and Delta follow, with other airlines like Frontier, Hawaiian, Southwest, Alaska, and JetBlue also ranked based on various performance metrics.
The article ranks 12 major smart TV brands based on customer satisfaction, expert reviews, and features, highlighting Samsung as the top brand, followed by LG, Sony, and others, with insights into their strengths and weaknesses across various categories like gaming, streaming, and smart home integration.
Southwest Airlines, once highly rated for customer service, is facing customer dissatisfaction due to recent policy changes such as baggage fees, assigned seating, and new rules for disabled passengers. The airline's latest controversy involves introducing pistachio snacks for extra legroom passengers, which has sparked widespread criticism and may lead to some customers avoiding the airline altogether.
Lufthansa Group plans to centralize decision-making in Frankfurt from early 2026 to boost profits and customer satisfaction, reducing autonomy of airlines like SWISS, which raises concerns about potential impacts on service quality and management effectiveness.
Stellantis faces significant challenges in customer satisfaction, ranking at the bottom in the North American market, with Ram experiencing a notable decline due to canceled plans and lack of electric truck offerings, despite efforts like returning to NASCAR and offering extended warranties.