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Customer Satisfaction

All articles tagged with #customer satisfaction

Fresh rival edges past Chick-fil-A as fast-food satisfaction tightens
business6 days ago

Fresh rival edges past Chick-fil-A as fast-food satisfaction tightens

Jersey Mike’s beat Chick-fil-A to the No. 1 spot in the latest American Customer Satisfaction Index quick-service rankings, but Chick-fil-A’s score stayed flat at 83 while Jersey Mike’s rose to 84. The shift reflects tighter competition driven by freshness, variety and perceived value; Chick-fil-A remains the leader in the chicken category, and drive-thru satisfaction was cited at 98% in a 2025 study. Readers can find the reports at acsi.com and qsrmagazine.com.

via USA Today|
#acsi#business#chick-fil-a
Jersey Mike’s overtakes Chick‑fil‑A to top 2026 ACSI quick‑service rankings
business1 month ago

Jersey Mike’s overtakes Chick‑fil‑A to top 2026 ACSI quick‑service rankings

ACSI’s 2026 rankings crown Jersey Mike’s as the top quick-service restaurant, scoring 84 to Chick-fil-A’s 83 and ending Chick-fil-A’s 11-year reign. Jersey Mike’s growth (238 new locations, over $4.2B in sales) helped it edge out the leader as consumers seek consistency and value, with industry-wide gains in mobile app satisfaction amid a challenging 2025.

via USA Today|
#acsi#business#chick-fil-a
Jersey Mike's Edges Chick-fil-A for First ACSI Lead in a Decade
business1 month ago

Jersey Mike's Edges Chick-fil-A for First ACSI Lead in a Decade

Jersey Mike's topped the American Customer Satisfaction Index quick-service rankings with a score of 84, narrowly beating Chick-fil-A's 83 and marking the first new leader in the QSR category in more than a decade, based on 16,464 surveys from April 2025 to March 2026. The Jersey Mike's chain, with over 4,000 locations, was credited for strong customer satisfaction amid rapid growth and a model favoring throughput and off‑premise convenience, including digital pickup. Chick-fil-A remains the top chicken chain but dropped to second overall. Jimmy John's and Panda Express tied for third at 81; KFC, Papa John's and Pizza Hut followed at 80, with other chains ranking below.

via Fox News|
#acsi#business#chick-fil-a
T-Mobile Tops JD Power's 2026 Customer-Satisfaction Ranking for Wireless Carriers
technology1 month ago

T-Mobile Tops JD Power's 2026 Customer-Satisfaction Ranking for Wireless Carriers

JD Power's 2026 Telecom Digital Experience Study finds T-Mobile leading in overall customer satisfaction among wireless providers and ISPs, aided by its versatile app-based experience and strong 5G coverage; Ookla named it Best Mobile Network in America in 2025, while low-cost Mint Mobile is noted as a competitive alternative.

via bgr.com|
#5g#customer-satisfaction#internet-service-providers
CR and JD Power Put Walmart Auto Center Last in Tire-Service Satisfaction
business5 months ago

CR and JD Power Put Walmart Auto Center Last in Tire-Service Satisfaction

Consumer Reports and JD Power rank Walmart Auto Center as the lowest among national tire retailers for customer satisfaction, citing slow installation times, difficult scheduling, trouble securing specific tire models, and weak sales assistance. Other chains like Pep Boys, Mavis, and Tires Plus underperform as well, while top retailers such as Les Schwab, Midas, and Jiffy Lube score higher for installation and service. The piece advises researching perks (e.g., free rotation/balancing), understanding warranties, reading reviews, and comparing pricing and policies when choosing where to buy and install tires.

via SlashGear|
#business#consumer-reports#customer-satisfaction
Lowe's Tops JD Power's 2025 Home Improvement Satisfaction Ranking
business6 months ago

Lowe's Tops JD Power's 2025 Home Improvement Satisfaction Ranking

JD Power's 2025 U.S. Home Improvement Retailer Satisfaction study ranks Lowe's first, with Ace Hardware second and Home Depot and Menards below the average. The study surveyed 2,140 shoppers from July 2024 to March 2025 and evaluated five drivers: price, online experience, in-store experience, merchandise, and staff/service. About 64% would definitely shop at their chosen store again (up 9% from 2024), driven by more proactive employees and shoppers doing more online pre-purchase research; Lowe's advantage includes more affordable power tools, while Home Depot offers better warranties.

via SlashGear|
#ace-hardware#business#customer-satisfaction
Top U.S. Airlines for Punctuality and Customer Satisfaction
travel7 months ago

Top U.S. Airlines for Punctuality and Customer Satisfaction

American Airlines is ranked as the best U.S. airline in 2025 by AirHelp, excelling in on-time performance, customer satisfaction, and claim processing, despite a challenging year impacted by government shutdowns. United Airlines and Delta follow, with other airlines like Frontier, Hawaiian, Southwest, Alaska, and JetBlue also ranked based on various performance metrics.

via CNBC|
#airlines#claim-processing#customer-satisfaction
Southwest Airlines' Pistachio Snack Policy Sparks Passenger Controversy
business8 months ago

Southwest Airlines' Pistachio Snack Policy Sparks Passenger Controversy

Southwest Airlines, once highly rated for customer service, is facing customer dissatisfaction due to recent policy changes such as baggage fees, assigned seating, and new rules for disabled passengers. The airline's latest controversy involves introducing pistachio snacks for extra legroom passengers, which has sparked widespread criticism and may lead to some customers avoiding the airline altogether.

via Yahoo Finance|
#business#customer-satisfaction#passenger-frustration