Elderly Woman Endures Month-Long Internet Service Disruption by CenturyLink

An 86-year-old woman in Minnesota was left without home Internet and phone service for over a month due to CenturyLink's failure to fix the problem. The company missed multiple scheduled appointments, causing frustration and inconvenience for the elderly resident. After media pressure, CenturyLink finally sent a technician to fix the issue. The reseller, Velocity Telephone, which acts as an intermediary between customers and CenturyLink, expressed its limited ability to directly affect repairs. CenturyLink initially claimed there was no trouble ticket on the case, but later acknowledged that it was not escalated properly by Velocity.