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HSBC's Digital Banking Outage Leaves UK Customers Locked Out

1 min read
Source: Reuters
HSBC's Digital Banking Outage Leaves UK Customers Locked Out
Photo: Reuters
TL;DR

Thousands of HSBC customers in the UK experienced difficulties accessing mobile and online banking services due to an internal system issue. Complaints began early in the morning and peaked at over 4,000, causing frustration for customers on Black Friday, one of the busiest shopping days. HSBC apologized for the inconvenience and assured customers that they are working to restore the services. This incident highlights the ongoing challenge for banks to prevent such outages as they encourage customers to rely on digital services.

Topics:businesstechnology#customer-complaints#digital-banking#hsbc#service-outage#technology#uk
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  1. HSBC apologises as thousands of UK customers locked out of digital banking  Reuters
  2. Thousands of HSBC customers in UK unable to access online banking services  The Guardian
  3. HSBC customers hit by mobile banking outage  Finextra
  4. HSBC app crashes on Black Friday leaving thousands without banking access  inews
  5. HSBC online and mobile banking services returning after Black Friday outage  Sky News

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