ServiceNow unifies its product line into an AI-native platform with built-in context and governance
TL;DR Summary
ServiceNow announces that its entire product portfolio will be AI-enabled, integrating AI, data connectivity, workflow execution, security, and governance into a single platform. It introduces Context Engine to ground AI decisions in enterprise context, opens Build Agent skills to developers, and launches a tiered offering from AI-assisted to autonomous operations, including an Enterprise Service Management Foundation for rapid deployment; Context Engine is in preview for select customers, and Build Agent calls are initially free.
Topics:business#ai-governance#build-agent#context-engine#enterprise-service-management#servicenow-ai-platform#technology
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