ServiceNow unifies its product line into an AI-native platform with built-in context and governance
ServiceNow announces that its entire product portfolio will be AI-enabled, integrating AI, data connectivity, workflow execution, security, and governance into a single platform. It introduces Context Engine to ground AI decisions in enterprise context, opens Build Agent skills to developers, and launches a tiered offering from AI-assisted to autonomous operations, including an Enterprise Service Management Foundation for rapid deployment; Context Engine is in preview for select customers, and Build Agent calls are initially free.