MBTA welcomes Phillip Eng as new general manager.

Phillip Eng has started his new role as the general manager of the MBTA, taking over at a time of intense frustration for riders who have endured drastic service cuts and a long series of grave safety incidents over the last 18 months. Eng has promised to restore service to where it should be and make sure it's safe. He plans to use public transit not just to get to his new job, but also to restaurants and businesses, and has asked for a list of the work needed to lift the slow zones and plans to share a work schedule with the public.