NYC Subway Station Agents Step Out of Booths to Assist Riders
TL;DR
New York City subway station agents, who were once known as token clerks, are leaving their booths after 20 years since the subway stopped taking tokens. The roughly 2,300 clerks will now provide customer service by walking around stations to help riders navigate the transit system and assist with OMNY, the fully digital tap-and-go payment screens that are replacing the yellow-and-blue MetroCard. The station agents will also assist older riders and people with disabilities and report any problems at stations such as litter and broken signs.
Topics:businesstransportation#customer-service#nyc-subway#omny#station-agents#token-booths#transportation
- NYC Subway Station Agents Say Goodbye to Token Booths The New York Times
- NYCT Station Agents to Begin Assisting Riders Outside of Station Booths RailwayAge Magazine
- Subway booth agents now providing customer service on platforms in New York City WABC-TV
- A Brief History of NYC Subway Booths as Station Agents Step Out of the Box Untapped New York
- NYC subway station agents leaving their booths to interact with riders FOX 5 New York
- View Full Coverage on Google News
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