US Airlines No Longer Required to Compensate Passengers for Delays

The article argues that US airlines offer minimal promises to passengers, with contracts of carriage promising only basic service and refunds if they can't deliver. It criticizes efforts to deregulate the industry, emphasizing that airlines often lack incentives to prioritize customer service, especially when things go wrong. The author advocates for stronger regulation to ensure airlines fulfill their commitments and protect consumers, warning that deregulation could regress recent progress in passenger rights.