All articles tagged with #checkout policy
Publix is removing the traditional 10-item limit for express lanes to give associates more flexibility in directing customers and reducing wait times. The policy, piloted in its Miami division and rolled out companywide, signals a shift from item-count eligibility toward traffic and order complexity, while preserving express lanes and self-checkout options amid mixed shopper reactions.
Target is implementing a new policy limiting self-checkout to 10 items or less at its stores, while Dollar General is shutting down self-service lanes at many locations and implementing a five-item limit for self-checkout. These changes come as retailers experiment with different self-checkout strategies to reduce wait times, understand customer preferences, and control losses. The move reflects a shift in response to the need for a reasonably acceptable customer experience and the impact of shrink, with retailers seeking new operating models to address growing levels of customer frustration and incidents of violence and verbal abuse.