AI Sparks Resistance Among Insurance Claims Adjusters
A Glassdoor analysis of reviews from insurance claims adjusters shows 98% negative mentions of AI, with workers citing misclassifications, AI hallucinations, and added workloads as automation expands; while some insurers say AI can handle routine tasks to free human empathy for complex cases, the workforce is shrinking per BLS data, signaling a broader reckoning over automation in insurance.