Ford's Garage weighs dropping 20% service fee after Florida backlash
Ford's Garage president Billy Downs indicated the chain may reconsider a mandatory 20% service charge tested at five Florida locations. The fee, implemented by franchisee 23 Restaurant Services to replace traditional tipping, has drawn criticism from some diners despite higher employee wages. Downs acknowledged the need to listen to consumer feedback, while the franchisee defended the model as successful and equitable for staff.