Tesla's Secret Team Scraps Appointments Amid Range Complaints: Report
Tesla exaggerated the driving range of its electric vehicles (EVs) for years by rigging the range-estimating software on the cars' dashboards to display a "rosy" projection of how far they could drive before needing to be recharged, according to a Reuters investigation. To suppress the volume of complaints from drivers who expected a longer driving range, Tesla created a secret "Diversion Team" in Las Vegas to cancel service appointments, often closing hundreds of cases a week. The cars likely did not need repairs; their performance had been overstated. Tesla has not yet responded to the report.