DoorDash Unveils AI-Powered Voice Ordering and Phone Answering System
DoorDash has introduced AI-powered voice ordering technology to help restaurants increase sales by answering all customer calls and providing curated recommendations. The move comes in response to the finding that up to 50% of customer calls are left unanswered, resulting in potential revenue losses. The system combines AI with live agents to ensure prompt customer service, allowing employees to focus on in-store customers during peak times. The technology offers a personalized voice ordering experience in multiple languages, with no missed calls or long wait times. Restaurants can also utilize DoorDash Drive for delivery of phone orders, providing customers with an end-to-end tracking experience.