"2023 QSR® Drive-Thru Report: Faster Service as Fewer Drivers Wait in Line"

Fast-food drive-thru lanes are becoming faster as fewer customers opt for ordering from their cars, according to a study by Intouch Insight. The average time spent in a drive-thru lane decreased by 29 seconds, with order wait times being 25 seconds shorter. Chick-fil-A had the slowest average drive-thru experience but the highest customer satisfaction. Taco Bell, KFC, and Carl's Jr. had the fastest overall times, but Chick-fil-A, McDonald's, and Wendy's performed better when considering the number of cars in line. Despite the decrease in drive-thru demand since the pandemic, restaurants are still working to improve service and reduce errors through measures like AI software and multiple drive-thru lanes.