Grocery Chain Eliminates Self-Checkouts Amidst Shopper Backlash

Grocery chain Booths, which has been selling groceries in northern England since 1847, has decided to remove self-checkouts from all but two of its 28 stores. This move goes against the trend of increasing automation in retail shopping over the past two decades. While self-checkouts have gained popularity, some customers prefer interaction with human cashiers. Booths believes that having employees interact with customers provides a better experience and aligns with their commitment to delighting customers. Removing self-checkouts altogether has been criticized as a bad idea by some customers who appreciate the convenience and shorter lines they offer.