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Customer Experience

All articles tagged with #customer experience

British Airways Rolls Out New First Class Amenities and Dining Across Fleet
travel3 days ago

British Airways Rolls Out New First Class Amenities and Dining Across Fleet

British Airways has launched a comprehensive overhaul of its First Class soft product, including new amenities, bedding, and a customizable dining concept, effective immediately across its long-haul fleet. Simultaneously, the airline unveiled a massive retrofit for its A380s, featuring new seats in all cabins and the world's largest business class cabin. While the soft product updates are incremental, the A380 transformation represents a significant multi-billion pound investment in customer experience.

via One Mile at a Time|
#a380-retrofit#aviation#british-airways
Ask This, Not That: Get the Best Menu Picks Through Conversation
lifestyle3 months ago

Ask This, Not That: Get the Best Menu Picks Through Conversation

Experts say diners should start a two-way chat with their server to tailor recommendations, focusing on what the restaurant is known for or what they’d order that night to catch what's freshest, rather than simply asking for a personal favorite. By discussing mood, dietary needs, and preferences, guests help servers guide them to dishes that fit their desires, making the experience about quality and fit rather than pushing the priciest item. The piece emphasizes mutual dialogue where the server learns what the guest wants and the guest learns about the menu, with a brief nod to tipping discussions and the need for automatic gratuity disclosures before ordering.

via Fox News|
#customer-experience#dining#food-and-drink
LIV Las Vegas Bottle Service Fails to Deliver on Birthday Night
entertainment4 months ago

LIV Las Vegas Bottle Service Fails to Deliver on Birthday Night

A guest spent roughly $5,500 total on bottle service for her 40th birthday at LIV Las Vegas, but she describes a disappointing VIP experience—warm champagne, a missing waitress, strangers drinking from her bottles, a heavy bottle she couldn’t lift, and a 30-minute bathroom line that caused her to miss songs; LIV’s response has been limited, drawing mixed reactions online about whether the high price justifies the service, though dinner at Papi Steak beforehand was praised.

via The Big Lead|
#bottle-service#customer-experience#entertainment
McDonald's rolls out 'McDonald's > NEXT' to revamp menu, service and tech
business4 months ago

McDonald's rolls out 'McDonald's > NEXT' to revamp menu, service and tech

McDonald’s unveiled its global growth plan, 'McDonald’s > NEXT,' at its Worldwide Convention for franchisees, centered on four pillars—new restaurant design, tastier and higher-quality food and drinks (including McCrispy upgrades), consumer-led innovation, and improved hospitality—along with backend upgrades and automated ordering via ARCHY; the strategy aims to defend market share amid competition and inflation, with an investor day set to provide financial targets.

via CNBC|
#automation-archy#business#customer-experience
Eight Costco Perks Gone Missing: What Shoppers Miss Most
retail4 months ago

Eight Costco Perks Gone Missing: What Shoppers Miss Most

The article lists eight former Costco member perks that shoppers miss, including the end of unlimited electronics returns (restricted to a 90-day window since 2007), the discontinuation of Disneyland bookings via Costco Travel (2025), the closing of in-store photo centers (2021) and the ending of online photo printing (2023, now via Shutterfly), the removal of the combo pizza (2020) in favor of a calzone and later chicken strips, the removal of on-site coffee grinders (2025), the end of the Citi Costco extended warranty (2023), and the loss of passport photo services, underscoring how changes to perks affect perceived value.

via Mashed|
#costco#customer-experience#discontinued-benefits
Chipotle's 'Ask for More' Promise Hits a Real-World Patchwork
business5 months ago

Chipotle's 'Ask for More' Promise Hits a Real-World Patchwork

Chipotle CEO Scott Boatwright urged customers to 'just ask' for more food, but a test across three California stores shows portion policy is uneven: extra non-premium items like rice, beans, cheese, salsa and lettuce are often free, while protein, guacamole, and queso usually incur surcharges; store discretion, stock levels, and manager decisions drive variation, making 'abundance' more of a sliding scale than a universal rule amid ongoing value concerns in fast-casual bowls.

via businessinsider.com|
#business#chipotle#customer-experience
Kirby’s Bold United-American Merger That Didn’t Move Forward
business5 months ago

Kirby’s Bold United-American Merger That Didn’t Move Forward

United Airlines CEO Scott Kirby says he approached American about a growth-focused merger to create a larger, customer-first U.S. airline, but American declined to engage, effectively ending the talks. He argues the deal would have expanded service, enriched loyalty programs, and boosted U.S. jobs and manufacturing, while regulators would have considered growth and necessary divestitures. United remains focused on its strategy of investing in the customer experience and pursuing growth through innovation.

via PR Newswire|
#american-airlines#business#customer-experience
Target's turnaround hinges on store cleanliness and fresh merchandise
business11 months ago

Target's turnaround hinges on store cleanliness and fresh merchandise

Target is revamping its store and online fulfillment strategies to address declining store traffic and customer complaints about store cleanliness and stock issues. The company is focusing on optimizing which stores fulfill online orders to improve efficiency and store conditions, aiming to enhance the shopping experience and regain market share amid economic challenges and stiff competition.

via CNBC|
#business#customer-experience#e-commerce-strategy