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McDonald's Halts AI Drive-Thru Orders Due to Errors

1 min read
Source: The New York Times
McDonald's Halts AI Drive-Thru Orders Due to Errors
Photo: The New York Times
TL;DR

McDonald's has ended its nearly three-year partnership with IBM to develop an A.I. drive-through order taker due to numerous ordering errors that frustrated customers. Despite McDonald's challenges, competitors like Wendy's and White Castle have reported high accuracy with their A.I. ordering systems.

Topics:businessbusinesstechnology#artificial-intelligence#businesstechnology#drive-through#fast-food#ibm#mcdonalds
Share this article
  1. 260 McNuggets? McDonald's Ends A.I. Drive-Through Tests Amid Errors  The New York Times
  2. McDonald's removing AI-powered voice-order technology from drive-thrus  Business Insider
  3. McDonald's to end AI drive-thru test with IBM  CNBC
  4. McDonald’s pulls AI ordering from drive-thrus — for now  CNN
  5. McDonald's to end AI drive thru experiment after errant orders  New York Post

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