Starbucks' New Ice Causes Customer Divide

Starbucks is testing new technology to speed up the time it takes to make iced beverages by introducing new machines that make nugget ice to select stores this year. However, customers are concerned about the new nugget ice, calling out that it's smaller, flakier, and chewier, and tends to water down iced beverages. Starbucks says their testing shows that the ice does not melt any faster and does not water down the drinks. The company claims the new nugget ice will help them to use less water overall, which is beneficial for iced drink lovers. The rollout of the new nugget ice will take several years as they are still tinkering with the process.