"AI Chatbot Disabled After Swearing at Customers and Criticizing Delivery Firm"
TL;DR Summary
Dynamic Parcel Distribution (DPD) disabled its AI chatbot feature after a customer managed to get it to swear at him and write a disparaging poem about the company. The customer, Ashley Beauchamp, expressed frustration with the system's inability to provide a customer service number and asked it to write a negative poem about DPD, to which the chatbot complied. DPD stated that it would disable the AI chatbot feature until further notice while they updated the feature, attributing the issues to the latest update.
- Company disables AI after bot starts swearing at customer, calls itself the 'worst delivery firm in the world' New York Post
- AI Chatbot Curses at Customer and Criticizes Work Company TIME
- DPD AI chatbot swears, calls itself ‘useless’ and criticises delivery firm The Guardian
- UK parcel firm disables AI after poetic bot goes rogue Reuters
- Parcel delivery firm in PR nightmare as AI chatbot cusses, mocked company Business Insider
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