Meta rolls out AI-powered agent to supercharge customer service
TL;DR
Meta announced Meta Business Agent, an AI-powered assistant that helps businesses respond to customers in real time across Meta messaging channels (WhatsApp, Messenger), enabling scalable, human-like support and faster responses to improve customer experiences.
- Be There for Every Customer With Meta Business Agent meta.com
- Mark Zuckerberg Wants Meta’s New AI Agents to Run Your Whole Business WSJ
- Meta Looks to Charge Up to $200 a Month for Planned ‘Hatch’ AI Agent The Information
- Meta is trying to sell AI agents to businesses in latest effort to diversify away from ads CNBC
- Meta offers new AI messaging options for businesses Social Media Today
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