"The Uncomfortable Truth: Airlines' Calculated Misery Exposed"
Airlines employ a strategy known as "calculated misery" to make basic services uncomfortable in order to entice passengers to pay for upgrades. This includes reducing legroom and creating various boarding groups to encourage customers to seek upgrades. Airlines have become experts at up-charging passengers for services that were once free, such as seat selection and checked bags. Passengers are advised to weigh their preferences and needs against the cost of these add-ons, and consider saving money for potential upgrades to premium cabins or simply moving closer to the front of the plane for additional perks.