All articles tagged with #crisis communication
Officials say the Andes hantavirus outbreak is not Covid and the overall public risk remains low, but critics warn that overly confident, “calm-mongering” messaging can erode trust. Experts urge transparent communication that acknowledges uncertainty, explains decision-making, and recognizes the long incubation period (up to about two months), especially given transmission dynamics on ships and in close-contact settings.
CISA's CI Fortify guidance explains how Industrial Automation Control System vendors, service providers, security vendors, and volunteers should proactively identify blockers to isolation and recovery, prepare for telecom outage failure states, support backups and recovery documentation, and establish crisis communication paths with CISA (including contact details) to improve resilience during crises.
The article discusses the longstanding challenges and limited effectiveness of crisis communication channels between the US and China, highlighting historical failures, Chinese skepticism, strategic differences, and suggesting modest improvements like non-governmental channels and text-based hotlines to better manage crises and reduce risks of escalation.
AT&T experienced its second prolonged outage this year, causing customer frustration and raising concerns about the company's reliability. Experts criticize AT&T's response and communication, warning that repeated issues could erode customer loyalty. The outage affected major cities and even impacted some Verizon users. AT&T claims 911 calls were not disrupted, despite some local alerts suggesting otherwise. The company faces pressure to restore trust after consecutive outages and a recent data breach.
The British royal family learned a lesson in the modern world of online media when speculation about the whereabouts of Princess Kate exploded online, highlighting the consequences of leaving an information vacuum. The episode led to a frenzy of amateur detective work, memes, bizarre theories, and jokes, until Kate's announcement of her recovery from cancer. The palace's mishandling of the situation and failure to provide clear and verifiable information allowed wild online speculation to flourish, emphasizing the importance of proactive crisis communication in the digital age.
The British royal family's handling of Princess Kate's absence due to cancer treatment highlighted the impact of an information vacuum in the digital age, leading to wild online speculation and conspiracy theories. The episode underscored the importance of providing clear and verifiable information to counter disinformation and rumors. Ultimately, Kate's candid video about her cancer diagnosis helped humanize the situation, but also sparked unfounded AI-generated speech and vaccine-related conspiracy theories. The incident serves as a cautionary tale about the consequences of leaving information vacuums in the age of social media.
McDonald's franchise operators in the Middle East are embroiled in a public feud over the Israel-Hamas conflict. The Israeli operator has been offering discounts to soldiers and security forces, while other franchise groups in Kuwait, Pakistan, and other countries have distanced themselves and made financial donations to aid those in Gaza. The franchise model allows operators to make independent decisions, but customers may not be aware of this distinction. McDonald's corporate has prioritized the safety of its franchisees and made a $1 million donation to the Red Cross and the World Food Program. The lack of control in the franchise model poses risks in crisis situations, but McDonald's can maintain neutrality by not taking an official position.