"United Airlines' Tech Chief Unveils the Future of 'Expert Mode,' Free Wi-Fi, and Beyond"
United Airlines' Chief Information Officer, Jason Birnbaum, and Vice President of Digital Technology, Grant Milstead, discussed the future of United's tech efforts. They confirmed that "Expert Mode," which allows users to see available fare classes, will continue to be supported, although it may be phased out in the coming years. While other airlines have started offering free Wi-Fi, United believes its current pricing is reasonable and is focused on delivering a reliable internet connection. United plans to improve its Live Activities feature, expand meal ordering options, and introduce new search features, such as searching by map and image, to personalize the travel booking experience.