QR Codes Gate Sodas at Steak ’n Shake, Sparking Frustration and Debate
Steak ’n Shake is rolling out QR-code gated fountain drinks: after ordering, customers receive a receipt QR code that must be scanned at the soda machine to dispense the beverage, allowing only the purchased ounces. The change aims to curb theft and over-pouring, a pandemic-era germ-safety measure that morphed into a theft-prevention tool, given soda's high margins. Reactions on social media show confusion and frustration, and observers see it as part of a broader move toward kiosk ordering and app-only deals in fast food.