Costco's Controversial ID Policy Sparks Customer Outrage and Membership Crackdown
A Costco customer in Centerville, Ohio, was offended when an employee claimed her face didn't match the photo on her membership ID card, as part of the retailer's new policy to combat nonmembers using others' cards. The customer expressed her frustration with the employee's random interrogation and lack of proper identification checks. Costco's membership model is crucial to its business, generating $4.2 billion in fees in fiscal year 2022. The customer hopes the policy will change or that everyone will be asked for their ID and membership card, or alternatively, self-scan registers could be shut down.